Tom Jauncey, founder of Nautilus Digital, built a 27-person remote agency without locking a single client into a long-term contract. In this episode, he gets brutally honest about the hiring mistakes that cost him most, and the mindset shift that changed everything.

In this conversation with Josh Peacock, Tom covers:
→ Why CVs are the worst way to hire (and what to look for instead)
→ The bad hire mistakes he kept making, and why he was “too nice”
→ How Nautilus trains their whole team to use AI for revenue-generating tasks
→ Why agencies that don’t adapt to AI will lose clients, and go under
→ The no-contract model that keeps clients loyal without locking them in
→ How LinkedIn partnerships became their biggest source of high-value retainers

If you’re an agency founder struggling to scale your search marketing team, find A-players, or just tired of generalist recruiters who don’t get your world, this one’s for you.